![]() Fraudulent transactions may result in the loss of your money with no recourse. You have 3 days after confirmed delivery to request a return.Ĭustomers should be vigilant about protecting themselves from fraudsters and scams. ![]() Received an item that wasn’t as described in the listing?ĭon’t rate the seller. Return request made more than 3 days after received.Item was accurately described in the listing.There is undisclosed damage to the item.Īn item is not eligible for a return or refund for one of the following conditions:.All sales are final after the buyer rates the seller or 3 days after delivery.Īn item is eligible for a return or refund if it meets one of the following conditions: Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. ![]() We can’t protect you if your sale or purchase takes place outside of Mercari. To keep you safe, we ask that all transactions take place in the app. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified.
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